Returns accepted within 30 days.
We provide full refunds with no restocking fees. Customers are responsible only for return shipping costs.

Our team is happy to help guide you toward a low-cost return shipping solution.

For full details of our return policy please click here.

Please Note: The images we display have the most accurate color possible. However, due to differences in computer/device screen settings, actual colors may vary based on your screen settings. Please be advised that this is not considered a manufacturing defect.

Regular vacuuming is an essential part of caring for your area rug.

*Important You want to avoid using a rotating brush attachment, or beater bar. Using a vacuum beater bar could damage the rug and void the warranty.

Stains: Blot the stain with a clean white cloth. Use lukewarm water and mild detergent to remove any stains.

Use a dry towel to absorb any remaining moisture. It is recommended to keep Fabric Stain Remover handy, especially with high-end rugs.

If you are not able to remove a stain, consult with a professional area rug cleaning expert.